Printer setup

[Cguerin]

We setup the main terminal and then the kitchen area terminal for the workers to view orders. For some reason the printer in the back kitchen will print but gives and error and the register receipt printer does too. Not sure why we are getting these errors and QR code to scan to troubleshoot. Any ideas or just point me in the proper direction to just start all over? We want to print the receipt off to the customer at the register printer, and in the kitchen, we want to print the order and the receipt to put with the meal. 

[rcmck]

Sorry, I misread the error, thought it was saying you were connected to that wifi network. Could you open printer setup on and share a picture of that? This is on the screen with all manager activities etc. 

[Cguerin]

That’s not the exact error, I found that online. I’m not at the cafe right now. I was curious if there are step by step instructions or a video on how to install the 2 printers? The printer at the cash drawer for receipts for customers, and the kitchen printer to put with to-go orders or to put the print out ticket on the tray with the food. 

[rcmck]

Oh, I thought that looked a little old. If you could get the exact error that would be helpful. Yes there are step by step instructions for setting up printers. Configuring it how you want should be no problem, once you get them working. https://central.toasttab.com/s/article/Accessing-the-Printer-Setup

[Cguerin]

Do all printers have to run through the Meraki router or can you plug directly to the main router/switch in the building (the port beside the port that the Meraki is plugged into)?

[rcmck · Accepted solution]

Yes they have to be on the meraki, or into a switch that is uplinked from the meraki, there would be no way the terminals could communicate with anything if it is not since the meraki router is isolated from the main network router and switch in a double NAT configuration. (router behind another router)