cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Showing results for 
Search instead for 
Did you mean: 

"Consolidate Modifiers" UI Option doesn't retain pre-modifiers on printed tickets

nbunda
Community Ambassador

Consolidate Modifiers is a great option to have enabled for people who want double/triple the selected modifier (where duplicates are allowed), for example "2x Horseradish". The problem we've run into is that when combined with a pre-modifier, the printed kitchen ticket removes the pre-modifier and combines everything into one line. See this example:

IMG_2596.JPEG
IMG_2595.JPEG

For this order, the guest wants 1x Horseradish (ON the sandwich), and 1x Horseradish ON SIDE, the latter of which was entered using an ON SIDE pre-modifier. It appears perfectly in the POS and on screen (and if they ONLY want it on the side, then the pre-modifier prints perfectly as well), but for some reason, when the modifier is added both normally AND with a pre-modifier, the kitchen ticket consolidates them and removes the pre-modifier. Frustrating for servers and guests! Is this intended?

Nick Bunda, Community Ambassador
Anderson's Frozen Custard
Buffalo, NY
1 ACCEPTED SOLUTION

nbunda
Community Ambassador

Happy to report that, after working with Customer Care, this issue is resolved with build 2.79.4!

Nick Bunda, Community Ambassador
Anderson's Frozen Custard
Buffalo, NY

View solution in original post

8 REPLIES 8

I wonder if you have consolidate modifiers on? Check under "Front of House>UI Options" scroll down to find consolidate modifiers and menu items. I have mine set to no as they don't serve a purpose yet for me to change that will help our kitchen out. 

Hey @Tracerland11, as I mentioned, that setting is enabled, and we need to keep it enabled for instances like 2x horseradish, 2x mayo, etc., but it doesn’t hold on to pre-modifiers when printing. It will just consolidate two modifiers on the kitchen ticket, even if one of those modifiers has a pre-modifier and shouldn’t be consolidated (It just discards the pre-modifier on the kitchen ticket). In the Terminal and KDS, everything displays correctly and the pre-modifiers are kept separate. This only affects the printed tickets.

@Rob seems like a bug? Maybe you can get this info in the right hands?

Nick Bunda, Community Ambassador
Anderson's Frozen Custard
Buffalo, NY

Hey @nbunda, I reached out to my team about this but don't have an update yet. Do you happen to have any support cases about this? I can escalate it and then see if this is a red flag(bug) that needs to be fixed. 



Robert Anderson, Community Manager
Toast

nbunda
Community Ambassador

I don't have one open, but I can create one if you think that will get it looked at faster!

Nick Bunda, Community Ambassador
Anderson's Frozen Custard
Buffalo, NY