09-25-2024 04:00 PM
Consolidate Modifiers is a great option to have enabled for people who want double/triple the selected modifier (where duplicates are allowed), for example "2x Horseradish". The problem we've run into is that when combined with a pre-modifier, the printed kitchen ticket removes the pre-modifier and combines everything into one line. See this example:
For this order, the guest wants 1x Horseradish (ON the sandwich), and 1x Horseradish ON SIDE, the latter of which was entered using an ON SIDE pre-modifier. It appears perfectly in the POS and on screen (and if they ONLY want it on the side, then the pre-modifier prints perfectly as well), but for some reason, when the modifier is added both normally AND with a pre-modifier, the kitchen ticket consolidates them and removes the pre-modifier. Frustrating for servers and guests! Is this intended?
Solved! Go to Solution.
2 weeks ago
Happy to report that, after working with Customer Care, this issue is resolved with build 2.79.4!
10-07-2024 05:20 AM
I wonder if you have consolidate modifiers on? Check under "Front of House>UI Options" scroll down to find consolidate modifiers and menu items. I have mine set to no as they don't serve a purpose yet for me to change that will help our kitchen out.
10-07-2024 02:06 PM
Hey @Tracerland11, as I mentioned, that setting is enabled, and we need to keep it enabled for instances like 2x horseradish, 2x mayo, etc., but it doesn’t hold on to pre-modifiers when printing. It will just consolidate two modifiers on the kitchen ticket, even if one of those modifiers has a pre-modifier and shouldn’t be consolidated (It just discards the pre-modifier on the kitchen ticket). In the Terminal and KDS, everything displays correctly and the pre-modifiers are kept separate. This only affects the printed tickets.
@Rob seems like a bug? Maybe you can get this info in the right hands?
10-08-2024 11:57 AM
Hey @nbunda, I reached out to my team about this but don't have an update yet. Do you happen to have any support cases about this? I can escalate it and then see if this is a red flag(bug) that needs to be fixed.
10-08-2024 12:18 PM
I don't have one open, but I can create one if you think that will get it looked at faster!