09-25-2024 04:00 PM
Consolidate Modifiers is a great option to have enabled for people who want double/triple the selected modifier (where duplicates are allowed), for example "2x Horseradish". The problem we've run into is that when combined with a pre-modifier, the printed kitchen ticket removes the pre-modifier and combines everything into one line. See this example:
For this order, the guest wants 1x Horseradish (ON the sandwich), and 1x Horseradish ON SIDE, the latter of which was entered using an ON SIDE pre-modifier. It appears perfectly in the POS and on screen (and if they ONLY want it on the side, then the pre-modifier prints perfectly as well), but for some reason, when the modifier is added both normally AND with a pre-modifier, the kitchen ticket consolidates them and removes the pre-modifier. Frustrating for servers and guests! Is this intended?
Solved! Go to Solution.
2 weeks ago
Happy to report that, after working with Customer Care, this issue is resolved with build 2.79.4!
10-08-2024 01:12 PM
Yes, please! Can you DM me the case number when it's created? List as much info about this as you can, but I will also add this thread to the case!
10-08-2024 07:14 PM
Just DM'ed you!
2 weeks ago
Happy to report that, after working with Customer Care, this issue is resolved with build 2.79.4!
2 weeks ago
Awesome happy to hear it. Thanks for reaching back out with an update!