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"Consolidate Modifiers" UI Option doesn't retain pre-modifiers on printed tickets

nbunda
Community Ambassador

Consolidate Modifiers is a great option to have enabled for people who want double/triple the selected modifier (where duplicates are allowed), for example "2x Horseradish". The problem we've run into is that when combined with a pre-modifier, the printed kitchen ticket removes the pre-modifier and combines everything into one line. See this example:

IMG_2596.JPEG
IMG_2595.JPEG

For this order, the guest wants 1x Horseradish (ON the sandwich), and 1x Horseradish ON SIDE, the latter of which was entered using an ON SIDE pre-modifier. It appears perfectly in the POS and on screen (and if they ONLY want it on the side, then the pre-modifier prints perfectly as well), but for some reason, when the modifier is added both normally AND with a pre-modifier, the kitchen ticket consolidates them and removes the pre-modifier. Frustrating for servers and guests! Is this intended?

Nick Bunda, Community Ambassador
Anderson's Frozen Custard
Buffalo, NY
1 ACCEPTED SOLUTION

nbunda
Community Ambassador

Happy to report that, after working with Customer Care, this issue is resolved with build 2.79.4!

Nick Bunda, Community Ambassador
Anderson's Frozen Custard
Buffalo, NY

View solution in original post

8 REPLIES 8

Yes, please! Can you DM me the case number when it's created? List as much info about this as you can, but I will also add this thread to the case! 



Robert Anderson, Community Manager
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nbunda
Community Ambassador

Just DM'ed you!

Nick Bunda, Community Ambassador
Anderson's Frozen Custard
Buffalo, NY

nbunda
Community Ambassador

Happy to report that, after working with Customer Care, this issue is resolved with build 2.79.4!

Nick Bunda, Community Ambassador
Anderson's Frozen Custard
Buffalo, NY

Awesome happy to hear it. Thanks for reaching back out with an update! 



Robert Anderson, Community Manager
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