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Table Service Mode - Table Sync Issue - 2.69.9

rcmck
Dessert I

Since last weeks update to 2.69 build 9, we have been having issues with the table status updating on terminals that have long screen timeouts like at the bar, or don't switch user often. Does not seem to be an issue with check syncing just the actual table status, colors, etc. If you switch user and login again they update immediately.

I would have to do more testing but it seems like it is more often when the table layout is on a different service area, and you swipe to another service area, they don't seem to have an issue when they are both on the same service area already. 

Anyone else noticing this? 

*update - just interacting with the table layout fixes the issue (zooming in or out), so it may be more of a UI update issue.

4 REPLIES 4

Rob
Community Manager
Community Manager

Hey, @rcmck, Thanks for this feedback, I will let my team know about this.



Robert Anderson, Community Manager
Toast

Rob
Community Manager
Community Manager

Do you have a video of the experience? My team may need to see it for further investigation if there are red flags on this.



Robert Anderson, Community Manager
Toast

I can get some, sure.

PM'd video, thanks.