Third-Party Orders Stuck on Scheduled

[Sdaniel]

Hey everyone,

One of our locations is experiencing an issue with Third-party (DoorDash) orders not firing automatically. The issue started on Friday and has continued since. I called Toast support on Friday but was told I'd get a callback. 

The pictures attached show our auto-fire device is the issue, however, I tried assigning different auto-fire devices, but that didn't seem to help. And yes, we only have 1 auto fire device assigned, not multiple. Our managers had to go in and manually adjust the times to clear the checks from "scheduled". 

Any advice? It's only happening at a single location, and we have 21 locations with the same settings. 

[rcmck]

Just Third Party? Regular online orders firing? 

[Sdaniel]

It was just third-party ordering. 

[au79teahouse]

Try do the followings:

1) https://www.toasttab.com/restaurants/admin/delivery

select >> Send to the kitchen as soon as they are created. Orders will not print again. (I think this is irrelevant but according to the toast support I spoke to it will affect 3PD as well. So we will change the setting for now. You can switch it back after we are done with the next steps)

2) go to tablet setting >>  storage >> other app >> Toast POS >> Clear Cache and storage.
3) force stop the app
4) click on toast app and login.

This should resolve the issue.

And if you don't mind I ask, was re-installing the toast app able to resolve the problem you have with the font size being too big on handheld?

[Sdaniel]

Hello, 

Thank you for the reply!

How will "send to the kitchen as soon as they are created" impact actual future orders? Ideally, we wouldn't want actual future orders to send to the kitchen as soon as they are created. 

And to answer your question about the font, we did not re-install the app yet. We set all handhelds back to the default menu did size, that adjusted some our button font size, but not all. I will have to attempt to re-install the app when I make a visit to one of our locations. I work for our corporate office, and I am not in stores daily.