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Toast Delivery - DoorDash Drive Partnership

EvanBurningRice
Soup III

‎05-25-2023 08:21 AM

Hey Toast Community,

We offer pickup and delivery through Toast Online Ordering. Does anyone out there have a good understanding of the partnership between Toast and DoorDash Drive? We've noticed a large increase in DoorDash drivers not picking up orders and would like to figure out how to prevent this. Is there a DoorDash drive portal through Toast? Where does one access any historical data other than flipping delivery on and hoping for the best? Thank you! 

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10 REPLIES 10

JimmyD99
Salad I
In response to EvanBurningRice

‎09-04-2023 02:45 PM

You should have a different login for the Drive account. I have a tablet at the store dedicated for the Drive account. It shows orders, allows us to request a driver if need be, cancel an order, rate the drivers, reschedule times on orders. Just a regular iPad that I access the internet with to login to DD Merchant. It's not a DD Tablet. 

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