Toast Hardware Replacement

[Bmusser1]

I am curious if there is a way to replace cracked screens on Toast Go Handhelds or Toast Terminals.  We have had to replace several entire terminals and handhelds because there is no option or place to send them to have screens repaired.  With the expense of the hardware, there should be a way to repair things versus having to replace entire pieces each time.

[Rob]

Hi @Bmusser1 Unfortunately, the warranty does not cover physical damages. However, we may be able to provide a discount on the purchase of new hardware. I will convey this feedback to my team. Community members, please drop a Kudo to show your support for this idea! 

[Bmusser1]

I'm not worried about a warranty, more so the waste of perfectly good handhelds that just need screens replaced.

[adamj]

Here are some ideas.  I have never used them but....

POS Repair Guys: POS Repair Guys is a nationwide company that specializes in repairing POS systems, including Toast POS handheld devices. They offer a variety of repair services, including cracked screen repair. pos guys 

CentraCom: CentraCom is a leading provider of IT services for small and medium-sized businesses. They offer a variety of repair services, including cracked screen repair for Toast POS handheld devices. centracom 

We haven't used them, but worth a shot

[georgispizzeria]

We have 2 handhelds we are wanting to sell?