TOAST HAS NOT IMPROVED. IT GOT WORSE

[roverjerry]

I thought I had a PHD with Toast issues. Was I wrong. The left doesn't know what the right is doing and the lack of accountability is ridiculous. I am in my 7th onboarding with Toast and it's the worse I'v ever had. I continue to have multiple issues and they have no sense of urgency. Toast software when it works is great. Their support and most of their team is poorly trained and have no idea what they are supposed to be doing. I am putting this out there with the hope you share your crazy experiences with Toast. Don't tell me that Toast is great and you never ever issues because is not true.

[Rob]

You are right to be frustrated. Being pulled through multiple onboarding cycles without clear ownership or urgency from our side is not acceptable, and I apologize for the friction, lost time, and disruption this has caused your business.
 

I’ve relayed this feedback to my team. If you’re comfortable sharing more details, please send me a DM with the specific issues you’re experiencing, along with a case number or any account/location details you have. That will help me make sure we are looking at the correct location and can pass the right context to the team!