Toast Tables - Guest Notification

[Sdaniel]

Hello everyone,

I wanted to check if anyone using Toast Tables knows if there's a way to send notifications to guests only as a text message, without the phone call. Right now, whenever we send notifications to guests, they receive both a text and a call at the same time. The issue is that guests tend to ignore the call, as it shows up as a spam number.

For further context, we only use the waitlist portion of Toast Tables, we do not use reservations. 

Any insights would be greatly appreciated!

[rcmck]

Don't have anything to compare to, only ever had sms with any waitlist app I have used, occasionally a guest will miss a message if they are not paying attention, so I can see the benefits of the call feature.

[Rob]

I see, I'm sorry about the confusion here with these calls; I haven't heard about this feature before, nor have I seen documentation about that, I've been at Toast since 2019! Has this functionality been removed from your location yet? I want to make sure this is actually removed and not lost in the weeds. Let me know if you need any further help! 

[Sdaniel]

No worries, I am glad we were able to figure it out. It must have been something we agreed to when we switched from Wisely waitlist to Toast Tables. The agent I was working with confirmed that the product team removed the call feature from our locations. Thanks for checking in Rob! 🙂