Unpaid Orders

[ryan_sheppard]

Hi, we have experienced a couple of people recently not paying for their checks and we have gone about handling it in the back end a couple of different ways from voiding the order to using discounts. Some of the time the person does come back in and pay their bill. I was wondering how do other people go about handling this in the back end epically in situations were people later come back in and pay.  

[Rob]

I have seen many restaurants typically comp (discount) 100% of the order. Since the food has already been prepared, voiding the transaction may not be the best course of action, as voiding generally implies that the order was not prepared. If the customer returns to pay, you can reopen the order remove the discount, and allow them to pay for the meal. 

[ryan_sheppard]

Rob thank you for that answer.