Hello, We operate in Texas, which does not require a number to be issued on tax exempt certificates. However, Toast requires a number when ringing up an order as tax exempt.How can we bypass the number requirement?
We have a customer invoice that has a remaining balance after the deposit was paid. However, the event was cancelled within the timeframe that we still offer deposit refund.I want to confirm the steps of the process before I move forward with refundi...
I started a support case over a week ago (June 27). Case # 14869672. After hours on chat with different reps for days, it was finally kicked up to some kind of higher tier support on July 1. I had a phone call with an agent named Breal Wells-Taylo...
Support Chat function has disappeared from Toast Web. All links for support lead to "Chat on the Toast Now APP!" The blue chat button is GONE.I don't want to have a support chat on my phone when I'm working on the problem on my computer.I can't even ...
We have separate menus for our 3rd Party (Uber and Doordash) and our in-house POS. Cashiers can change what's in stock on the POS but it does not affect the 3rd Party menu, which is only accessible on Toast Web by admins.Our problem is when a cashier...
Thank you for replying, but this is not the answer. Not sure why @Rob marked this as the solution.The article is for Toast Catering and Events, which is a subscription.I need help with my Customer Invoice. If I follow the directions on the above arti...
I would love for you to escalate this issue. It seems like a problem with the website development. If the team that creates Toast's website can fix this disappearing icon and maybe provide some additional links as failsafes to access chat and create ...
The support chat icon is not on my screen. It does not show up on any Toast website, including Toasttab, Toast Central, Toast Community. The only links to get to support take me to the Toast Central website which tells me to click on the icon that's ...
I'm already logged into toasttab, that's where I'm getting the screens referenced above. The "chat icon" or "blue button" that it says to click on is NOT ON THE SCREEN. It is gone. There is no other link to anything that gets me online with support o...
Yes, when I click "contact customer care" it takes me to the screen that I showed above. There is no web-based chat or support ticket option on that page.
