What happened to Support Chat on Web?? How do you submit a ticket??

[SSWRC]

Support Chat function has disappeared from Toast Web. All links for support lead to "Chat on the Toast Now APP!" The blue chat button is GONE.

I don't want to have a support chat on my phone when I'm working on the problem on my computer.

I can't even find a way to submit a support ticket, and every time I use the Chat on the App, the bot automatically asks me if I've submitted a ticket. HOW?! WHERE!? I go to Toast Central and I can view previous cases, but I don't see any option to open a new ticket.

Can someone PLEASE help me access support on the web instead of having to pull out my phone?

[Rob]

Thanks for reaching out to the Community! Are you unable to see an option like this? It's at the bottom of the Toast central page. The buttons are still there; you might need to adjust your screen resolution.

[SSWRC]

Yes, when I click "contact customer care" it takes me to the screen that I showed above. There is no web-based chat or  support ticket option on that page.

[Rob]

The chat with us is refering to where the chat feature is on, the Toast app. If you want to access chat without using the app, you need to login to your toasttab.com account and it will be there!

Get Help From Customer Care

[SSWRC]

I'm already logged into toasttab, that's where I'm getting the screens referenced above. The "chat icon" or "blue button" that it says to click on is NOT ON THE SCREEN. It is gone. There is no other link to anything that gets me online with support or a way to send a ticket.