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What happened to Support Chat on Web?? How do you submit a ticket??

SSWRC
Soup II

‎09-26-2024 09:00 AM

Support Chat function has disappeared from Toast Web. All links for support lead to "Chat on the Toast Now APP!" The blue chat button is GONE.

I don't want to have a support chat on my phone when I'm working on the problem on my computer.

I can't even find a way to submit a support ticket, and every time I use the Chat on the App, the bot automatically asks me if I've submitted a ticket. HOW?! WHERE!? I go to Toast Central and I can view previous cases, but I don't see any option to open a new ticket.

Can someone PLEASE help me access support on the web instead of having to pull out my phone?

TOASTCHAT.jpg

11 REPLIES 11

Penguin_Meg1
Community Ambassador
In response to SSWRC

‎10-02-2024 09:32 AM

I posted about this the other day that the support site has changed. We want to be able to submit a support ticket in writing as we were able to do before and that option is gone.

Megan Tyree, Community Ambassador
Penguin Ed's BBQ
Fayetteville, Arkansas
0 Kudos

rcmck
Dessert II

‎09-27-2024 01:25 PM

Have you tried clearing your cookies or cache? Or opening in a private or incognito tab?

0 Kudos