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Sdaniel
Community Ambassador
since ‎10-31-2022
Friday

User Statistics

  • 220 Posts
  • 10 Solutions
  • 69 Kudos given
  • 102 Kudos received

User Activity

Menu Availability

Friday
Hi everyone,We’re working on a new menu tailored for commuters, especially since we have a few locations near train stations. We plan to promote this menu through our branded mobile app and offer a promo code for customers who order from it. The menu...

Customer Lookup Unavailable when Offline

05-06-2025
Hey everyone,Since the last Toast app update, some locations have started encountering an error message that says, "Customer lookup is not available when offline," even though the devices are not offline. I reached out to Toast support, and they reco...

Item Routing

04-28-2025
Hi everyone! Looking for a bit of guidance with item routing. We have a special menu group called Limited Time Beverages, which is used for both dine-in and online orders. When someone orders a drink from this group, it prints correctly at the drinks...

Packaging Options Missing on Website

04-24-2025
Hi everyone,I wanted to flag an issue we've encountered as of Sunday. One of our locations reported receiving online orders without the packaging option indicated. Our configuration is set to display the guest’s selection whether it is YES or NO. Aft...

Incorrect Table Number on KDS

04-23-2025
Hi all!We've recently noticed an issue at several locations where the table number displayed on the KDS doesn't match the table number printed on the kitchen ticket. After some digging, it seems this happens when a guest is pre-assigned to one table ...
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