Toast Community

Sdaniel · 04-07-2026

Hi everyone,Have there been any recent reports of issues with rewards? Some locations have mentioned that guests can see their birthday rewards available in the app, but when they visit the store to redeem them, the rewards are not available for rede...

Sdaniel · 02-16-2026

Hi everyone,I’m looking for guidance on the best approach to setting up location groups for a specific scenario.I’ve been building menus for quite some time and have experience working with location groups. Currently, Egg Harbor operates in three sta...

Sdaniel · 12-31-2025

Hi everyone,W seem to encounter issues each time the branded mobile app is updated. Typically, when a problem arises, I open a case, it gets escalated to engineering, and it’s resolved, but with each new update, something else disrupts the customer o...

Sdaniel · 12-11-2025

Hi everyone!I’m working on a new Build Your Own Breakfast Wrap, Scrambler, and Skillet setup, and I’m running into a challenge with the meat selection given these limitations:BYO Structure:1. Guests may choose up to TWO meats2. Guests may choose unli...

Sdaniel · 07-21-2025

Hi everyone,Two of our locations recently switched to using the smart algorithm wait time estimator and followed the recommended adjustments for this transition. We also toggled on Allow guests to join online if there is no wait.However, we encounter...

Sdaniel

That’s a great point! It would be really helpful if there were a clear indicator showing whether it had already been used. In one instance, I found that the customer had entered the wrong birthday when signing up. But overall, it seems like this is m...

Sdaniel

@Tinku_S , are you having any issues with birthdays rewards? It was flagged by a manager that customers can see they have a birthday reward available, but it's not available for redemption on Toast device.

Sdaniel

Hi!We currently have three screens on the cook’s line set up as prep stations, with all dining options visible on each screen. We also have a single printer on the cook’s line.On the expo side, we have two expo screens:One designated solely for dine ...

Sdaniel

We have experienced this issue as well. What we found is that when customers search for one of our locations on Google, the menu would default to a specific location. Unfortunately, many customers do not realize this when placing their order.

Sdaniel

Hi! Yes, we’ve been experiencing this issue as well, although it’s been sporadic and not affecting all customers. I currently have an open case with Toast regarding it. Initially, they recommended standard device troubleshooting steps such as clearin...

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Rewards - Birthday Reward, Insufficient Guest Balance

Location Groups

Branded Mobile App

Menu Build: Build Your Own Menu Items

Toast Tables - Smart Algorith

Re: Insufficient Rewards Balance" error during guest checkout

Re: Insufficient Rewards Balance" error during guest checkout

Re: Expediting ToGo Orders

Re: Ordering to wrong location

Re: Insufficient Rewards Balance" error during guest checkout