Toast Community

Sdaniel · 05-06-2025

Hey everyone,Since the last Toast app update, some locations have started encountering an error message that says, "Customer lookup is not available when offline," even though the devices are not offline. I reached out to Toast support, and they reco...

Sdaniel · 04-28-2025

Hi everyone! Looking for a bit of guidance with item routing. We have a special menu group called Limited Time Beverages, which is used for both dine-in and online orders. When someone orders a drink from this group, it prints correctly at the drinks...

Sdaniel · 04-24-2025

Hi everyone,I wanted to flag an issue we've encountered as of Sunday. One of our locations reported receiving online orders without the packaging option indicated. Our configuration is set to display the guest’s selection whether it is YES or NO. Aft...

Sdaniel · 04-23-2025

Hi all!We've recently noticed an issue at several locations where the table number displayed on the KDS doesn't match the table number printed on the kitchen ticket. After some digging, it seems this happens when a guest is pre-assigned to one table ...

Sdaniel · 03-17-2025

Hi everyone,We have promo codes available for our office workers to place delivery orders through our website, to be delivered to the office. The promo code covers the full cost of the meal, but the driver tip is driver is paid using a credit card. W...

Sdaniel

Hi!Do you use a specific device to ring in these event orders? If you're using Toast Go 2 devices, you could designate one specifically for "event" use. Then, set the default dining option on that device to the "Event" dine in category you mentioned....

Sdaniel · 05-12-2025

Hi Rob!Thanks so much for the follow up. The issue has been resolved by engineering. It wasn't a fix that was within our hands unfortunately.

Sdaniel · 05-09-2025

I think this may work. I am going to be doing more testing with one of the locations next week, but I think the problem with my set up was that I was more focused on dine in orders. I've switched everything to look more similar to your diagram. Finge...

Sdaniel · 05-09-2025

Hi!Originally, the LTO Beverage Menu was only routed to the Barista station. However, for testing purposes, I also assigned it to the Food Prep station, following Rob’s instruction:Ensure that both the drinks and food prep stations are assigned to th...

Sdaniel · 05-08-2025

Of course! Here is the Limited Time Beverage Menu Group: Both Food and Barista Prep Stations are assigned.Using this location as an example, but here are the printers assigned to the food and Barista prep stations:Item Routing: I had set more rules b...

Toast Community

User Statistics

User Activity

Customer Lookup Unavailable when Offline

Item Routing

Packaging Options Missing on Website

Incorrect Table Number on KDS

Promo Code - Toast Delivery

Re: Force Dining Option

Re: Packaging Options Missing on Website

Re: Item Routing

Re: Item Routing

Re: Item Routing