Could issue status reporting be slightly improved?

[ashokr]

When I open issues, I see an email like this.

Did we fix it? 13589507

It would be soo helpful if it can include at least a meaningful subject line? Having to open and see what the issue is for each email is just painful. 

[EV_SEA]

YES!  Toast please fix this.  I am currently so frustrated with Toast support trying to follow up on open cases.  Just got an email today closing a case that I have no idea what it's for.  Even going to Toast Central to look up case numbers and there's NO detail on what the cases are about.   

[Rob]

Thanks for this feedback; let me know if there is anything I can do to help! 

[www]

Is anyone else also experiencing delays on tickets opened via the "My Care Cases" portal?

The cases aren't urgent (otherwise I would call or chat), but in the past they would get answered within a week. I have one case that's 3 weeks old and another one that did get a response a month ago but no updates since.

[EV_SEA]

Yes. I have been chasing down support for weeks on a certain ticket.  I keep getting promised a follow up from the support team and it never comes.