Issues Accessing Toast Web/Payroll

[khusted]

Is anyone else experiencing issues when trying to access Toast Web and/or Toast Payroll after signing in? This issue started about 3-weeks ago, and it goes back and forth from Toast Payroll and Toast Web! I have reached out to support numerous times who clearing does not understand the issue, and for someone that is on all Toast platforms all-day, every day, it's killing me!

Attached is the screen I get! I have cleared all browsing, cookies, etc. data - all is good for about 5 minutes, then blank page again! The ONLY way I can access whichever Toast site is doing it is by opening an incongnito window - only then can I access every single page and site just fine! This is driving me absolutely crazy!!!!

One support agent finally said "oh I found something about a known issue with customers using Windows 11" - then a few days later, I check back for an update with a different agent, and they said there is no issue with Windows 11 and doesn't know what I'm talking about!

[Bonnimae]

was this resolved?  I am on the verge of switching to Toast Payroll, but I use Windows 11 too

[khusted · Accepted solution]

Yes, but the issue wasn’t specific to toast payroll. Definitely worth it for you to make the switch to Toast Payroll from any payroll company!! Let me know if you need help or have questions, feel free to direct message me!