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OVERTIME Miscalculations???

EV_SEA
Soup III

‎09-23-2024 12:44 AM

Can any payroll users verify that TOAST is calculating their overtime hourly pay correctly? 

Most of our FOH employees are paid hourly at $17.25.  
I just caught that TOAST overtime rate has been paying at $27.24
$17.25 x 1.5 = $25.875
Difference: 1.365/hr.  
I have a call in to support days ago that hasn't been followed up.  Let me know if it's happening to you too!  Might be location specific.  We are in Seattle, WA

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8 REPLIES 8

nbunda
Community Ambassador

‎09-23-2024 07:40 AM

Are your Overtime Rules set up properly with a factor of 1.5?

Nick Bunda, Community Ambassador
Anderson's Frozen Custard
Buffalo, NY
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Rob
Community Manager
Community Manager

‎09-23-2024 10:28 AM

As Nbunda has suggested, check your overtime rules, but feel free to send me your case numbers for follow-up! 



Robert Anderson, Community Manager
Toast
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EV_SEA
Soup III
In response to Rob

‎09-23-2024 12:39 PM

I was not provided a case number after being on hold with support for 1 hour before the woman told me she was going to transfer the case.  If it was as simple as overtime rules not being set up correctly, wouldn't the support call have fixed that immediately instead of leaving me on hold for an hour?

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