OVERTIME Miscalculations???

[EV_SEA]

Can any payroll users verify that TOAST is calculating their overtime hourly pay correctly? 

Most of our FOH employees are paid hourly at $17.25.  
I just caught that TOAST overtime rate has been paying at $27.24
$17.25 x 1.5 = $25.875
Difference: 1.365/hr.  
I have a call in to support days ago that hasn't been followed up.  Let me know if it's happening to you too!  Might be location specific.  We are in Seattle, WA

[nbunda]

You should be able to check on your existing Care Cases over at Toast Central, where you can find your case number for @Rob 

I recommend maintaining contact with Support on this issue, especially since you've indicated overtime rules are indeed set properly.

[EV_SEA]

Case

12413441
Support team marked the case as RESOLVED when it is NOT.  I sent an email back with state and local city wage guidelines that are not being followed in the set up for regular wages and they have not responded.  

[EV_SEA]

Case

12413441

[Rob]

Thanks for the case number! I have sent this to my team to be escalated; I apologize for your experience with dealing with these issues.