3 weeks ago
Since update to 2.79 Build 4 customers are getting the wrong value printed on their receipts, saying they unlocked a dollar value that is much higher than they actually have. I think I figured out what is actually happening, seems to be taking their point value and turning into a dollar value. For example a customer that has 1452 Points is being told they have unlocked $145.20 off their next order, or a customer that has 780 points is being told they unlocked 78.00 off. There is no issue with the on screen prompts, they show the correct amount. (I am enrolled in the new pos improvements early access if that matters.)
Solved! Go to Solution.
2 weeks ago
Had the same problem and it was showing on the customer display. The way we got it fixed was to to the loyalty settings and under Program description click "use default description". Even though we were using a custom one the default turned out to be the exact same. It fixed the problem for us. Even though it was only happening at one of our locations and not the other 2.
2 weeks ago
Had the same problem and it was showing on the customer display. The way we got it fixed was to to the loyalty settings and under Program description click "use default description". Even though we were using a custom one the default turned out to be the exact same. It fixed the problem for us. Even though it was only happening at one of our locations and not the other 2.
2 weeks ago
The program description? Okay, will give that a shot, thanks!
2 weeks ago
This seems to have worked for a temporary fix, thanks!