We have had several nights where multiple guests’ credit card numbers have disappeared from Toast.
This began Wednesday. Toast has not been helpful, its as if they dont understand the problem being presented.
This is the situation:
- Credit Card is pre authorized with approved. The name of person appears under the tab. Toast confirms pre authorized.
- Orders are taken.
-When customer is checking out, the system no longer has the card number. The tab name remains , the card number and ability to charge the customer has vanished.
- We have experienced instances where we catch the issue while the paying customer is still in the building. We also have lost revenue when customers walked.
I have turned to Toast Support for help, they have provided zero.
This has happened no less than 10 times in 3 days.
Has anyone else experienced this? If so, is there a solution?
Also, did Toast take any responsibility or provide any help? If Toast was responsive, who do I need to talk to?
Thank you in advance for any direction you can provide.
