I missed the info- Toast Delivery Services

[Penguin_Meg1]

Hey all!

 I missed the specific info about Toast Delivery Services. What date is it changing to Uber Eats & what is the delivery radius going to be, and what is the new cost of delivery services?

[Sdaniel · Accepted solution]

Hey Rob!

Thanks so much!

Toast care mentioned that we will have the option on December 11th and it won't be a pop, but rather a setting to select the preferred provider. I just hope this info is correct since we have received contradicting information on this topic. 

[Rob]

Could you give me your case number so I can work on getting it escalated. @JimmyD99  

[Sdaniel]

Hi Rob,

I’ve been checking the Toast backend daily, but I haven’t seen any updates regarding the option to make the selection. There are no indications that we’ve been switched to Uber Direct, but I just want to confirm that we can continue with DD Drive and avoid any unexpected transitions.

The information we've been receiving from both our Toast and DoorDash reps has been a bit unclear and contradicting. 

Do you have an exact date for when the selection option will be available in the Toast backend?

Thanks so much for your help!

[Rob]

Thanks for reaching out! I don't have an exact date, but I can confirm that you will have the option to choose between DD or Uber Direct. Once I have more documentation about this, I will post it here. 

-EDIT- The option to toggle between DD or Uber Direct should be live sometime next week.

[Sdaniel · Accepted solution]

Hey Rob!

Thanks so much!

Toast care mentioned that we will have the option on December 11th and it won't be a pop, but rather a setting to select the preferred provider. I just hope this info is correct since we have received contradicting information on this topic. 

[Rob]

I'm not sure exactly how the option will be given, but you will have the option to choose which route you would like to take. Since there is no customer-facing FAQ at this time, I have to assume information may be subject to change. The one constant thing is that you can pick which provider you use. 
I apologize for all the confusion around this topic and will continue to update you as I learn more!