Loyalty GLITCH/ Feature Request

[Penguin_Meg1]

Hi Toasters,

 HEADS UP TO LOYALTY USERS! 

I have our Toast loyalty program set up for the customer to receive a $10 birthday reward during their birthday month. I had a nice regular customer let me know that they had been able to use the $10 birthday reward multiple times during their birthday month. This particular customer had used the $10 bday reward 3 times in one week.

I called toast support and much to my surprise this is something that toast knows happens. and all the customer service person could do was suggest that I make the birthday rewards only usable on the actual day of the customers birthday. Other than that they support person was going to put in a feature request. I'm not sure why the loyalty settings would allow us to choose redeemable during the whole birthday month with a glitch like this....

I'm putting this info here in toast community to hopefully give some boost to the feature request and also as a heads up for anyone using loyalty. I would have set things up differently had I known during the setup process.

[au79teahouse]

Confirmed customers are able to redeem their birthday rewards throughout the month at our location as well. It was not possible before. I guess something changed during recent update and it shouldn't be a feature request. It's a bug and needs to be fixed asap.

[olisquare]

That's pretty crazy... would be good to know when this is fixed and how Toast prioritizes this.

[au79teahouse]

I'm just following up if anyone has an update on this issue yet. Thanks

[olisquare]

None from here.  No time line on fix, custom report notifier to identify abuse, discussion on a partial loyalty program credit for the hole.