We are a newer client to toast and at first we were basically promised the world and now we have come to find out that customer service is basically zero. We are currently having MAJOR issues with our loyalty program and not being able to access our 2,600 loyalty members that have appeared to be onboarded. We are not able to access them via server screens or even management screens. We've contacted their customer service about our loyalty program at least 15 times and have had basically no help and our cases get closed and say "the problem has been fixed" with no actual resolve. If anyone has any solutions for our problem that would be great thank you.
