Hi everyone!
About a week ago, a guest called one of our locations and mentioned they were getting an error message when placing a Toast Delivery service order. We were able to fix it by simply turning on/off online ordering and delivery. Today the same issue is happening at a different location. When placing a TDS order, there was an error message, but the person placing the order received a notification from their back hat a $4 charge went through. I took the same approach of turning on/off the online ordering and delivery, but still after multiple attempts, the same error popped up.
Has anyone else experienced this, and if so, what steps did you take to fix the issue. I am currently chatting with an agent but its taking bit long to resolve. I know there is currently an apple pay disruption, however apple pay was only used in he first attempt to place the order, after that a cc number was entered.
