Yes, we’ve encountered this issue before, often enough that we created a comp code specifically for situations like this.
In the most recent case, we traced the problem back to the “View Menus by Location” section on the website. Previously, the locations in that section were organized by address rather than by location name, which may have contributed to customers ordering from the wrong location. There may be a deeper underlying issue that I haven’t identified yet, but the “View Menus by Location” section stood out as the most likely cause. It would explain why the location Elmhurst continued receiving orders that were intended for other locations, as they are the first location in that section.
I updated it to display by location name instead with the location names toggle in website editing. However, the downside is that it does not list them in alphabetical order. I believe this may be related to the location's GUID. I submitted a request to be able to organize that section in alphabetical order.
Listed by Address
Listed by Location Name
