Recent issue with Android App

[Tinku_S]

Toast Community,

We are getting reports of people not being able to log in or sign up using the Android App recently. Wondering if anyone else has reported the same issue? Some folks are reporting that the keyboard is not pulling up for them to enter info they need to sign in or sign up. The fields in the screenshot below are unresponsive.

@Sdaniel Have you all heard of any such issues with your guests?

@Rob Any known issues along these lines that your team is aware of?

[Sdaniel]

Hi!

I have not heard of this issue as of recent, I'll definitely have to check with managers in case customers have mentioned it.  

[Sdaniel]

Hi!

We just received our first report of this issue from a customer. Have you been able to find a solution? The problem specifically mentioned is that they can't log into their account. 

[rcmck]

I tried testing both apps, keyboard opens fine for me, unless it was fixed and I have the fixed version. Did you ask the customers if they have updated app?

[Tinku_S]

I have been waiting for a callback from Toast Support, but have not seen any additional reports of the issue since I posted previously. I did see that there was an update to the Google App so I am hopeful that this fixed the issue, so perhaps that did the trick. Has been lower on my priority list since I haven't received additional guest complaints about it.