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Rewards sign up on guest facing display now times out after a few seconds

HI, has anyone noticed this change in behavior? We are a coffee shop so we use Quick Service. At the end of every transaction, the customer is prompted to sign up for rewards (unless they're using a credit card linked to their rewards account). This is the final screen of the transaction. The screen used to remain up indefinitely. Now, it disappears after a few seconds, which doesn't leave us enough time to explain why the customer should sign up, or, explain that yes, you're already signed up but your credit card wasn't linked. I was hoping these feature was configurable, but I can't find anything about it. Ideally, we could set the timeout, or have a button on the cashier side, or just go back to the old behavior.  Any thoughts? This is getting to be a problem for customers missing out on collecting points, and is reducing our rate of new customer sign up. Thanks.

Gillian

6 REPLIES 6

HRsea
Soup II

Agree, hope it can be extended to 1-2 minutes

Rob
Community Manager
Community Manager

Thanks for reaching out to the community. If you can provide a case number, I can see that it gets investigated further! 



Robert Anderson, Community Manager
Toast