Hey everyone, I was able to gain some insight from our product team on this matter. This is what they had to say:
The "void add value" and "add value" typically come from tips applied to checks after payment. Although a tip does not result in a change to points (accrual is on subtotal before tip/tax), when the tip is added, Toast processes a check update and recalculates the accrual. We know this can be tedious from a reporting and program management perspective, and are considering this feedback for future improvements.
Robert Anderson, Community Manager
Toast
