Ability to see notes about a guest on the POS when we enter a phone # or email or an online order

[escoop]

Is there a way to have notes about a guest that pops up if they place an order? For example...
1. a guest repeatedly has chargebacks
2. a guest repeatedly doesn't show for phone orders so we want to collect payment over the phone
3. a guest has a gluten allergy and we want it noted in their file to NOTIFY all staff and help reduce risk of exposure

4. a guest calls in an order and they have a credit for a previous restaurant error

5. a guest repeatedly calls in to try and get free food (because there was a "mistake" on some fictitious order

It would be immensely helpful if we could enter notes for the staff to see on the POS that are tied to specific customers. Is this possible?

[au79teahouse]

In general, it is not possible to have a customizable notes on guests that will pop up and prompt servers to follow the instructions/notes However, there has been a similar feature request submitted years back. Not sure when it will be implemented.

[escoop]

Do you work at Toast or are you a restauranteur, au79teahouse ?

[au79teahouse]

Hey there, I'm not affiliated with toast in any way.But I was given the opportunity to be a part of the Toast community ambassador team to help out with questions that other peers may have and share my operation experience using Toast to the best of my ability.

[escoop]

au79teahouse, thank you for always contributing your wise ideas. 

Hopefully, Toast will get moving on this feature request which I know many of us would like to see implemented.