Blocking guests from OAP

[erinm]

If a guest leaves without paying their tab and the pre-authorized credit card declines, I would like to block that guest from ordering at Order and Pay in the future.  Is there a way to block or "mark" guests by name, phone number and/or email address?

[EWeidner]

Yes, this is a needed feature. Also, ability to set the pre-auth amount. The one penny pre-auth is a joke.

[rcmck]

You can set the minimum preauth to whatever you want, 1 penny is just the default. https://central.toasttab.com/s/article/Card-Pre-Authorization-Configuration-Device-Setup 

[EWeidner]

That unfortunately only works for interactions via the Toast terminal/handheld. It does not affect the Order & Pay pre-auth amount. I've found no way to change this, and my call into support concluded that it isn't configurable. (Which is very, very unsatisfactory). 

This leads to us having walked tabs, which we can't close out because there isn't enough credit on the pre-auth card.

[rcmck]

Oh, I assumed it just used the same settings, that is strange!