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Cashier voiding or removing items and refunding to another credit card?

Sylegirl
Soup I

‎07-20-2025 12:24 PM

Is this possible? I have seen several transactions voided and removed hours after the customer left and can't figure what could be happening. Anyone have ideas or experience with this using Toast?

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1 REPLY 1

au79teahouse
Main Course III

‎07-20-2025 03:38 PM

I don't think it is possible to refund to a different card. However, you can review and audit checks in question by clicking on the "View Update History" 

 Screenshot 2025-07-20 at 13-29-29 Sales Reports.png

For more information about issuing a refund, https://central.toasttab.com/s/article/Issuing-a-Refund#Credit_card_or_cash_refund_via_the_pos