Chargebacks

[pizzasarah]

I have a delivery customer that has made several fraudulent chargebacks that we have lost, but I'm considering pressing charges since we know she got the food (it was 5 deliveries to the same house, and my drivers know her by name). Does anyone know if there is a chargeback fee from Toast? Our last processing company charged $15 per chargeback. I can't find one listed anywhere, but I need to figure out how much this woman is costing me before contacting authorities. Thanks so much!

[au79teahouse · Accepted solution]

https://central.toasttab.com/s/article/Chargeback-FAQ

You can find more information in the article linked above. The fee is $15 each chargeback.

[agliolio]

We have lost EVERY chargeback since joining Toast more than a year ago, whether for takeout or dine-in. This is a major system flaw, that Toast stands to gain from, as we get charged for chargebacks as well 😕

[ashokr]

I'm not that bad yet. I have 4 Chargebacks, 2 won, 1 lost (Even though I should have won.. crazy bank), and 1 just contested today. A customer made direct delivery, instruction was "Meet a the door", but then never answers. Uber said their driver waited for 8 minutes and confirms 2 calls to customer. It was a big order too.. Close to $100. Let me see if I prevail !!!

[ashokr]

Ok the laws of average didn’t work for me. 2 wins and  2 losses.  The recent one was bad. If the customer is irresponsible and didn’t answer the calls I have no idea what we can do. It’s so unfortunate that there is no due process and the customer bank is the judge. Irrespective of the evidence we give them. I had call logs from uber and id that isn’t enough feel helpless.