Chargebacks

[pizzasarah]

I have a delivery customer that has made several fraudulent chargebacks that we have lost, but I'm considering pressing charges since we know she got the food (it was 5 deliveries to the same house, and my drivers know her by name). Does anyone know if there is a chargeback fee from Toast? Our last processing company charged $15 per chargeback. I can't find one listed anywhere, but I need to figure out how much this woman is costing me before contacting authorities. Thanks so much!

[Keon]

Same here. We just added online ordering. we havent even started to advertise it yet , however, within the last month we did $1,334.51 in online sales and $689.28 was lost in  chargebacks plus -$15 for each chargeback by Toast. Thats 61% lost in chargebacks. We lost 100% of the 8 disputes. Very frustrating. 

[ashokr]

Are you contesting through the Toast backend? It usually gives you the digital signed receipts and you can write a formal letter explaining the repeat offence. Its always a shoot and hope to expect the best. If you don't respond they win all the time.

[agliolio]

We have lost EVERY chargeback since joining Toast more than a year ago, whether for takeout or dine-in. This is a major system flaw, that Toast stands to gain from, as we get charged for chargebacks as well 😕

[ashokr]

I'm not that bad yet. I have 4 Chargebacks, 2 won, 1 lost (Even though I should have won.. crazy bank), and 1 just contested today. A customer made direct delivery, instruction was "Meet a the door", but then never answers. Uber said their driver waited for 8 minutes and confirms 2 calls to customer. It was a big order too.. Close to $100. Let me see if I prevail !!!