Combine Checks; Merge Multiple Checks on a $30K Check, 6 servers, 200 line items, to one check

[ejbytes]

Our restaurant bills regularly, 10K to 40K on a single check. Private Even Party and we are the host.

Multiple servers are running this order. Cocktail orders. Water Orders. Wine bottle service.

Each server opens a ticket while the table is in chaos mode (everyone standing and walking around hand shaking). So we open separate tickets in the same area on the map (resource location?

To merge 10 checks is very very very very tedious. TOAST merges back, back, back... and then we have to click 200 to 300 boxes and tap tap tap tap for 10 minutes, to get alllllllllll the ckecks onto one bill. 

Today there was a straggling check of 3K that was not merged. How did it happen? I looked at "Split" and there was nothing. But that was not the case. I went home and the other server found the missing / forgotten merged check that was on the back side of Split???? Who knows.

So: Merged table 95 to table 90, Merge split? Or merge to one bill (no hidden split tickets hiding behind tickets and tickets)? Choose A or B. B, merge all to one bill not splits no hiding!

We have 4 Toast terminals and 6 handhelds. And it's not enough. But that's no your fault. But merging tickets is currently NOT very good. Not for us. Merging 10 tickets is our normal. And it take WAYYYYYYYYY to long.

Tap Tap Tap Tap Tap Tap Tap Tap Tap Tap Tap Tap Tap Tap Tap, move here. 

Tap Tap Tap Tap Tap Tap Tap Tap Tap Tap Tap Tap Tap Tap Tap Tap Tap Tap , move here... over and over and over until 300 lines are moved in a Split.

How about merge ticket: A) Merge to a split check? B) Merge to a single check, not hiding behind checks in s Split, not hiding anything, all on a single check? I choose B. Merge the check to a single check, no tricks, not hiding, because I need to get this check merged and I don't have time to tap tap tap tap tap tap tap tap tap tap tap tap tap tap  and tap tap tap tap  and tap tap tap tap tap  move move move move... 

This is a big deal, because we lose check to the back of the check. WE ARE WAY TOO BUSY to merge checks like this! 

Please help! 

[rcmck · Accepted solution]

You would do it without doing anything with merging at all (assuming you are just combining all the items on all the tables to one table/check) I am working on sending you a video example, I will send it via Direct message, will be easier to follow if you have any follow up questions. 

[ejbytes]

Ok, thank you! All of us have been doing the way I was telling you about. 

[ejbytes]

This is a game changer!

One thing, we could have 60 open checks easily. Does this work from the MAP view as well? What I mean is, can I choose a MAPPED TABLE from the MAP rather than a list of tables? Know what I mean? It’s more visual.

We use several maps: downstairs, mezzanine, patio, lounge, upstairs, privateroom, street.

And so, I would select the table upstairs: then combine on the MAP of UPSTAIRS and visually click the tables I need to combine.

Is that possible?

Eric

[rcmck]

I get what you are saying, the best you can do from table view is to long hold like you have been doing, selecting the other table and choose combine into one check instead of merge, I am going to assume though that you don't have that option yet or you probably would have been using it. If that's the case you would have to join the pos improvements early access program, or wait for it to be out of early access. You can't multi select tables like from all checks view so you would have to do one by one, but still would be considerably faster than before. 

[ejbytes]

Absolutely faster, and than you so much for your time! The video was perfect!