We had an incident today where a customer called in an order for delivery (We use TDS / Delivery by DoorDash), but our cashier mistakenly selected the wrong option. The cashier selected "DoorDash - Delivery" instead of "Delivery by DoorDash"
As you can see, this is quite the honest mistake given the placement of the two, the small size of the buttons, and the text and behavior of the action being nearly identical. How do we make this type of mistake impossible in the future? I can't reorder the buttons to move the correct delivery option towards the top, and I can't hide the options that you can't even use anyway (Toast Pickup, and both DoorDash options come in via online - they are NEVER keyed in on the POS in-store, so why are they here??)
I'm totally confused as to the design/functionality of this screen. We are quick service, and so do a "Is this for here or to-go" for every single order and this screen is prompted to capture the preference. The buttons are tiny, it's so confusing, and half the options you should never select for ANY reason.
What's the story here? How do we avoid our cashiers making this mistake in the future and get the screen's design changed to better reflect the actual choice we need to make hundreds of times a day. Thanks so much!
