First Party Delivery + Third Party Delivery

[mattlawlis]

Hi all,

We were told by our Toast sales reps that it is possible to have our own delivery vehicle in combination with 3rd party delivery. Exactly like how Papa Johns defers their orders to Doordash when they don't have enough drivers.

Is this actually possible? I can't figure it out.

Thanks!

[Rob · Accepted solution]

Unfortunately, it does not appear possible now, but if my team updates me that we can, I will surely share it here! 
EDIT—Our educational material states that it is not possible, but many community members have reached out in this thread to explain how this process can be done. The account rep might have known of these workarounds, so they said it could be done.

EDIT- Sorry for all the confusion around this. This is not possible natively through Toast. It's a priority for us to allow this in the future, but it's currently planned for 2025. 

Set Up Delivery Using Your Own Drivers

[josh212]

@mattlawlis let me know if you need help f

[mattlawlis]

@Rob, @josh212,

Sorry guys, I am a bit confused ...  can TDS be used alongside our own drivers?

[mattlawlis]

If we did the DD Drive manually, would they still get their 30% chunk? Or would it be a flat rate like with TDS?

[pizzashop]

It’s the same flat rate cost. Same exact product as TDS (it’s just white labeled). It’s actually cheaper because you won’t pay Toast the extra 0.50c an order on it too, but it’s going to be very inconvenient to have to do regularly. We use it manually sometimes to dispatch a delivery for an error / mistake re-do if we screwed up or customize something very specific. 

[mattlawlis]

I see. Is it faster to do from a computer (like a Microsoft Surface Pro with a touch screen running Windows, for example) or faster to do thru an iOS or Android app? If you have time, can you send screenshots or a screen recording of how it's done so I can visualize how much extra time this is going to take our staff? 

Man you really cannot trust the sales reps. Not even the district manager either, apparently. They totally lied to our faces about this... said it was 100% possible thru Toast. They also convinced me to go with them over Chowly for their new Online Ordering Pro product, and it's absolutely atrociously designed. 

I'm not sure if your suggestion would even work with delivery orders placed thru Online Ordering Pro.