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First Party Delivery + Third Party Delivery

Hi all,

We were told by our Toast sales reps that it is possible to have our own delivery vehicle in combination with 3rd party delivery. Exactly like how Papa Johns defers their orders to Doordash when they don't have enough drivers.

Is this actually possible? I can't figure it out.

Thanks!

2 ACCEPTED SOLUTIONS

Rob
Community Manager
Community Manager

Unfortunately, it does not appear possible now, but if my team updates me that we can, I will surely share it here! 
EDIT—Our educational material states that it is not possible, but many community members have reached out in this thread to explain how this process can be done. The account rep might have known of these workarounds, so they said it could be done.

EDIT- Sorry for all the confusion around this. This is not possible natively through Toast. It's a priority for us to allow this in the future, but it's currently planned for 2025. 

Set Up Delivery Using Your Own Drivers
Screenshot 2024-07-08 at 4.35.07 PM.png



Robert Anderson, Community Manager
Toast

View solution in original post

@Rob @mattlawlis I’d still say this is not possible to avoid confusion. You can use a 3rd party integration to do it using an entirely different company’s system, like Shipday, but that’s not a “workaround”. I’d just say, this is not possible to do natively using Toast. 

Jacob Knobel, Co-Owner
Pleasure Pizza Downtown

View solution in original post

12 REPLIES 12

Sorry for the delay in response, @mattlawlis. Basically, you'd use your own drivers as default, but if you ever wanted to use DoorDash, you'd dispatch one manually. Your customers would always see the timing and restrictions you have associated with your own drivers. You just... wouldn't send out one of your own drivers in the DD case.

It's a lot of copy/pasting -- prob will take 1 minute per order to copy the address, name, phone number, and order total information from one tab to another. You'd have to do it on a desktop to be efficient. Would take a bit longer if using a touch interface, but I maybe a surface with a big enough screen would be fine. You can technically do it on mobile, but the copy/pasting will be cumbersome. 

DoorDash has some somewhat outdated screenshots on their site of what the flow is like. It looks a little more modern than this now, but it's essentially the same flow: https://help.doordash.com/dashers/s/article/DoorDash-Drive-Portal?language=en_US#CreateOrder

I think some of the 3P integrators, like Shipday, can handle this scenario and that's likely the best choice. I think you can even use Toast Online Ordering with those integrators too, but not 100% on that. Likely depends on the integration. 

Jacob Knobel, Co-Owner
Pleasure Pizza Downtown

Believe it or not, Chowly is actually willing to have their developers build out a pilot build for a 1st party + 3rd party delivery system JUST for us (and eventually for everyone else) to use. Toast would never do that for one of their customers in a million years.

josh212
Community Ambassador

Hi @mattlawlis

 

I Strongly recommend using shipday 

It allows you to use first and third party delivery. Exactly how you like is feel free to DM me for a demo.

 

Josh