Flashing Blue Question Mark Toast Go 2

[seanmsulli]

Anyone else having issues with their Toast GO 2 handhelds showing a flashing blue question mark above the screen? Started happening to us a week or so ago. None of the devices ever showed that they were in offline mode and the status screen shows everything online. The other day 9 of our 10  handhelds were having the issue.  Force quitting the app and clearing cache makes the question mark go away but it eventually comes back.  When it is present and I try to change someone's order to takeout it tells me it can't look up customers in offline mode (I've attached a screenshot) even though everything else shows as being online. I've been on with tech support and we just tried resetting and adjusting our access points but still having the issue.

[thespotvt]

hi just curious if you ever resolved this issue as it is happening to us right now

[Rob]

Do you have a support case open for this issue? I want to attach it to the red flag and check to see if there were any updates. 

[Alicat]

It took about two weeks, but it finally stopped. I think an update came through the system. 

[seanmsulli · Accepted solution]

A software update a week or two ago seemed to resolve the issue.  We're on 2.86 build 1 now. It was an updated vesion of 2.85 I think that resolved the issue. Make sure your software's up to date and if not call support and see if they can schedule the update for you.

[gch1]

we had the same issue , and support couldn't help us much so once we turn them off and turn them back on question mark disappeared completely /