Help!

[tinathom]

Is anyone else struggling with settings for guest receipt printing?? For the last seven years, our guest check setup includes printing modifiers that have a price, pizza toppings for example. All other basic mods or special requests never printed on their receipts. Now, apparently after an update, we can only choose to print all mods or none?  So, for example if they order a pizza and add four toppings, their bill shows just a pizza and a price. If we set it to print modifiers, the customer receipts show ALLERGY, DON'T MAKE, SEE SERVER, or other basic modifiers and all special requests, like IN A HURRY.  There has got to be something I'm missing. I have been emailing, chatting, sending photos over the last week with support and today had a phone call. Has anyone found a work around? The answer from Toast so far has been, print them all or print none. Why do updates change things that work?

[rcmck]

It looks like your settings are the correct, which version did you start to see this problem? I use similar setting and have not seen this issue (on 2.93) Have you tried clearing cache and re-syncing all data on your devices? 

[tinathom]

I just tried clearing everything and resynced all data, unfortunately, no change.  We are on 2.94, I am not sure exactly when it updated, but we first noticed it last week. You bring up an interesting point about dining options, the free modifiers are only printing on take out order guest checks. If I ring the same items with the same mods for a dine in check, they are hidden. I just saw something  new  on Toast Central about creating custom dining options and setting their behaviors. I'll look more at that. Really appreciate your time here, thank you.

[rcmck]

Thanks, I did not test a takeout order, after checking that I am getting the same results even on 2.93, changing behavior to dine-in like you mentioned works, and might be a temporary fix but it could cause issues for you since the whole order would behave like dine-in, so any of your takeout settings would not apply to the orders, and any item routing based on dining behavior. I don't think it is an intended change, might be a bug? I don't see any mention of it in release notes for 2.93 or 94 other than the ability to not show dining options on the POS. https://updates.toasttab.com/ 

[tinathom]

I followed the links on that topic in the release notes, that lead here https://central.toasttab.com/s/article/Dining-Options-1492794310377     I have not had time yet to read it thoroughly yet.  

[rcmck]

I don't know if there is any solution there anyway, just the support article for the change with dining option POS visibility.  Since this is affecting me as well I opened a ticket with support to let them know about the issue, i'll let you know if it I hear back.