We use old school printed tickets in our kitchen. Frequently we have issues with ridiculously long ticket length.
It typically happens with online orders- example a customer orders 30 meals and it ALL PRINTS ON ONE EXTREMLY LONG TICKET. I had a ticket print the other day that was almost 2 feet long.... These tickets being long are completely impractical in functionality.
Our work arounds have been to cut the ticket ourselves and make multiple but that gets risky because then you have tickets that don't have the customer info at the top, spacing is poor on ticket holder, etc. If it is a dine in ticket, and lets say the server is putting in an order for a 10 top. I have them enter 5 orders in, then send to the kitchen to the kitchen. Then enter another 5 orders and send to the kitchen. This again is risky because when it's busy the kitchen may not notice or forget that those 2 tickets go together and then 5 people get their food and then other 5 people at the table are still waiting.
We used Aloha/NCR prior to Toast. With Aloha tickets would only print to a certain length. If the order doesn't fit that length it would then make multiple tickets that would say at the top 1 of 3, 2 of 3, 3 of 3.
I asked when we first got toast a few years ago if there was a way to limit ticket length and they said no. Please tell me someone knows if there is a way to set ticket length now? A way to have 1 of 2, 2 of 2 tickets?
Thanks!
