Menu issues

[GlobeTrotter]

We have been with TOAST for fifteen years (15) months, and it has been a nightmare. Whenever we request an update to our menu to update prices, menu additions, change a category, they screwed up our menu or the agent put us on hold or disconnect the call. Wish we never partnered with TOAST.

Has anyone had the same experiences?

[Rob]

Thanks for reaching out to the Community, and I’m really sorry to hear that your experience with menu updates has been so frustrating. That’s definitely not the kind of support we want you to feel. I’ll make sure your feedback is passed along to the team, and I’ll flag your experience for review by a higher tier of support to take a closer look at what’s going wrong.

Out of curiosity—are you currently set up to make menu changes yourself, or is there something blocking you from doing so? Many locations manage their own menus through toasttab.com so I’d love to understand your setup better and see if we can get you more control or better support!

[Sdaniel · Accepted solution]

Hi Globe Trotter!

I’m so sorry to hear about your frustrations, completely understand how overwhelming it can be! I oversee menu build at our restaurant, which involves a lot of complexity, tiered pricing, different DoorDash pricing, and varying menus by states. Once I learned the ins and outs of menu building and had full control over all our menus, I haven’t needed to reach out to Toast support for menu updates. One thing that’s helped tremendously is limiting menu build permissions in Toast; only a handful of people at our corporate office have access. That’s made a big difference in keeping things consistent and error free. Also, Toast has some really helpful articles and video tutorials on menu building, definitely worth checking out! 🙂

Here is a link I found to sign up for a menu live training: Get Started with Toast Menus | Live Trainings | Toast Classroom

Live Trainings | Toast Classroom