Online order maximum

[Penguin_Meg1]

Hi Toasters!

  Does anyone know if there is a way to set a maximum order limit to online ordering or a way that after a certain amount an additional wait time is added to the order? I had an order come through the other day that was a $400 order that we would need a little extra time to prepare.  I do have it set that a server has to approve the order before it goes back to the kitchen but unfortunately a new server approved it without realizing they needed to do any further action. Thanks!

[Rob]

Hello! The article here may be helpful to answer this question!

Managing Your Quote Time Strategy

[MattSole]

In the article posted by Rob, use the function 'Order Price Quote times'. I have my base qute time as 25 min.

I also have mine set to add an additional 5 minutes for over $50, add 10 minutes for over $75 and so on. Gives breathing room to the kitchen.

I also use auto approve for online orders as it is a large chunk of our business. I would recommend this as customers are not waiting for a server to check the order approval page. 

At some point you have to rely on a customer having some level of common sense and that $400 isn't going to be ready in 20 minutes.

[josh212 · Accepted solution]

I currently throttle by items and allow 35 items in 15 min. I increase by price. On my Third party apps I have a message on all catering items and items with longer lead times to expect a longer wait time then generated and scheduling your order is the best was to guarantee we have it ready 

[KatesFoodTruck]

I had it set this way until one time larger orders placed first awhile before due.  Then medium orders placed after those and additional 10-15 orders smaller orders were placed and a rediculous amount of items were due all at once, not to mention all of the window orders.  Never will I use that order throttling mode again.  The newer item throttling is à improvement but still needs work, we would like to have each 15 min block of day customizable to tune how many items per 15 min you can throughput varies from 3 o’clock versus 6pm.