PTO Setup for Toast Payroll

[ayprasad]

I was told multiple times that with Toast Payroll essentials that someone at Toast sets up the PTO options when requested. I was told this multiple times, including by the folks that did the hands on training.

Now support is telling me I have to pay for the upgraded module anyway.

Every other payroll system that I used in the past included this capability by default, so this is a serious problem. But it's not okay to provide misinformation, otherwise I would not have switched to Toast payroll at all.

I've requested someone accountable to come forward on this at Toast, but after days, no one competent or accountable has come forward.

Please get my PTO option set up, or you can upgrade me for free so I can do it myself in the 5 minutes it takes to do it, rather than waiting for days/months of non-responsiveness by Toast.

[Rob]

Thanks for reaching out to the community! I’m really sorry to hear about the confusion and frustration around your PTO setup. I’ve escalated this on my end to ensure it’s getting the visibility it needs. If you can share the most recent case number you received from support, that will help us track it down quickly and get the right team involved.

Also, feel free to DM me directly if you have questions or need an update!

[BFB]

Thats very unacceptable

[UnaPizza]

I am running my second ever payroll with toast as I type this. Toast will tell you anything to get you to sign up! I would rather pay the 50$ a month to my old payroll provider who was honest than pay for any further toast modules. The payroll doesn't work well anyway with toast! They told me I would be able to setup multiple tip pools and that's not true......Unless you pay for ANOTHER upgraded module. So I have to manually do most of payroll either way. Toast has  Been a big disappointment.

[Rob]

Thanks for reaching out to the community! I apologize for the frustrations around Toast payroll. It appears you have a case on file with an expert to go over some of these issues. I just wanted to check in to see if these payroll issues were resolved.