Return to quick order from tip screen

[NMBite]

I am new to the toast family and I have been finding if my customer puts their card on the reader early it goes to the signature and tip page and I wasn't done entering the order. How do I go BACK to the quick order page? Surely I am missing something and I don't have to manually close out the app and restart toast in order to continue. 

[Marezeedotes]

I had this same problem, and customer support walked me through this: On your POS, go to Device Setup, then scroll all the way to the bottom to Card Reader, select your card reader and choose Guest Pay.  This seems counterintuitive, but it worked! Now, the cashier has to select "Card" on the checkout screen before the payment can be processed. This prevents the customer from paying before the entire order is entered.

[Sydney042100]

@NMBite  Hi there! If I'm understanding correctly, you're on the quick order scree > card gets tapped > immediate payment is collected? If thats the case, you can enable pre-authorizations to avoid the issue. With this, it will not take the payment and will only pre-authorize if you swipe the card. I am attaching a link for more details on this: Toast: Card Pre-Authorization Configurations 

 

[Marezeedotes]

Thanks for that! The solution I'm using was given to me by Toast Support, and it's been working, but good to know there's another solution, thank you!

[NMBite]

Thanks everyone. I will try the guest pay option before I try the other.