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Toast offline (AWS Outage) , printers not working

1Technologist
Soup I

‎10-20-2025 01:40 PM

We have a site where we have the printers configured to print when in offline mode. It has worked every outage. This AWS outage (10/20/2025), they are not working. Is there something special about this outage that would cause offline printing functionality not to work? Never saw this issue previously.

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3 REPLIES 3

carrisa
Community Manager
Community Manager

‎10-20-2025 02:24 PM - edited ‎10-20-2025 02:29 PM

Hi there,

The following article can be used to print receipts: https://central.toasttab.com/s/article/Reprint-and-Resend-Receipt-from-Payment-Terminal. Let us know if this helps! 

 

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1Technologist
Soup I

‎10-20-2025 05:48 PM

Thank you for your reply. I clicked the link and got the following error message:

Whoops! 404.

 Sorry, the page you were looking for at this URL was not found

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rcmck
Dessert II
In response to 1Technologist

‎10-20-2025 06:07 PM

Keyboard added a period it looks like https://central.toasttab.com/s/article/Reprint-and-Resend-Receipt-from-Payment-Terminal Offline tickets printed for me, possible that locations configuration got changed? Can't really check at the moment though.