online receipt printing with expo/kds ticket

[Patience]

Hello team!

We just opened a new location, and for some reason, the printer connected to our expo/KDS is printing not only the regular food running chit, but also an extra "online order" receipt for all online orders. I cannot for the life of me find that setting to turn it off; please help! It's driving my kitchen manager crazy!

Thank you
Patience

[au79teahouse]

It's wild guess. It could be that you have multiple auto-fire devices. Check the device setting on the KDS and make sure the auto-fire option is off.

Just tested and it's not the auto-fire.

[rcmck · Accepted solution]

Make sure you don't have auto print on fulfill turned on for takeout receipt on the expo kds

[Patience]

OMG this was it!! Thank you!! 

[Sdaniel]

Hi Patience!

Which printer do you have selected as the Takeout/Delivery printer? We don't have the customer receipts set to print, so for us we unchecked merchant and customer copy, and for the printer, we have it set to Print on demand only. Here's an additional article that may be helpful: Customize Receipt Printing For Online Orders 

[Patience]

We have the expo printer print all checks when completed. A host printer is designated to print the takeout/delivery slips (only customer copy).