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Back Office & Team
Destination to discuss Payroll, Scheduling, Toast Integrations, Reporting + Analytics and beyond.
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Resolved! Comcast Fiber with a 5G backup

Is anyone using Comcast Fiber with a 5G backup? If yes, what has your experience been like with the backup solution? Does the failover happen automatically and do you receive alerts when it does failover? Is there a noticeable difference when you are...

New Today's Shift Screen

Last week a new Today's Shift Screen started showing up the first time you logged in on a new device that show a messages box and then a list of out of stock items. Looks to be a very useful tool. The thing is no one at support seems to know about it...

Getting ready for year-end payroll? We can help

There’s no better time to switch payroll providers than now. Get Payroll FREE for six months*! Most restaurants make the move at year-end because: - January is the easiest time to switch – avoid messy tax and payroll data imports.-  Start the year fr...

Payroll- Recruitment Opinions

Hey Everyone!  I tried asking once before and I'm going to try again just in case it was missed   Has anyone tried the Recruitment portion of the Payroll system? I'm interested to know if it works ok and if it's worth doing the build out for it.

Toast Credit Card Surcharging

Hey Toasters! I want to look into doing the surcharge fees for credit cards but it sounds like using the Toast Credit Card Surcharge system will increase our credit card rates, even if we stop using the surcharge system the higher rates will remain.....

Why isn't one of my locations showing up?

I can toggle between my two locations in Toast back end, but I can't assign employees to more than one location. In the permissions, only one locations shows up as an option. Gotta be something simple I'm not finding!The attached picture explains wha...

Resolved! Item Routing Configuration Interface

The column widths in the Item Routing interface cannot be resized and do not scale to view; as a result, we're limited to ~10-15 characters per 'cell', depending on which characters are used (the font is not monospaced). Given we have 50+ item routin...

Toast Tips Manager - Shift Tip Distribution

Hello,We are setting up tip policies in Toast tip manager. Our tip pooling policy setting is Shift. We have a lunch shift (11am-4pm) and a dinner shift (4pm-11pm). During each of these shifts, waitstaff will tip share a percentage of their sales with...

Refunds and tips

We use Toast Payroll + Tip Management and I am trying to find guidance on how processing a refund would effect tips owed to an employee where the refunded amount includes a tip.  We pay our employees tips owed with their wages on payroll every two we...

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