Staff Surfing the Web on Toast Devices

[Kirsten_H]

When we came on board with Toast, we were told that only toasttab.com web traffic was allowed on Toast devices, that everything else was blocked for security purposes.  Similar in my eyes as to why Toast Tables was not allowed on Toast devices, that it was a PCI issue.

This summer we had staff surfing the web, even watching international soccer matches, on their Toast devices.

Long story short, we confirmed our Meraki router has only Toast devices, and per Support, there have been updates that removed the blocking of non-Toast websites on Toast devices.  There is no longer a way to control what websites staff is accessing on Toast devices.  I would like to think that merely telling staff not to surf the web is an effective solution, but it's not.  Support advised the only way to 'stop' it is to disable the web browser on the devices and hope the staff isn't smart enough to re-enable it.  The support person said he'd never heard of this being an issue before. 

I can't imagine I'm the only one with staff surfing the web...anyone else have any insight?  Has disabling the web browser worked for you?  

Thanks!

[TerryBuster]

Here as well.  And, since the devices AND merakis are from Toast, and the entire network separated from all other networks, Toast should be locking these down, without a written exception for PCI considerations.  This is definitely disappointing, at the very least.

[Yanky]

I am currently using this setup at one of my locations on the kiosk devices. In the past, customers would occasionally open the browser and leave it that way, which required my staff to check the kiosk from time to time to reopen the POS system.

Since locking the browser, the kiosks have been functioning perfectly while these restrictions are in place, and the POS remains accessible and running as intended. My main takeaway so far is that the device management solution appears to be working very well.

[Rob]

Thanks for reaching out with this feedback, glad to hear it's going well!