Thursday
Our restaurant bills regularly, 10K to 40K on a single check. Private Even Party and we are the host.
Multiple servers are running this order. Cocktail orders. Water Orders. Wine bottle service.
Each server opens a ticket while the table is in chaos mode (everyone standing and walking around hand shaking). So we open separate tickets in the same area on the map (resource location?
To merge 10 checks is very very very very tedious. TOAST merges back, back, back... and then we have to click 200 to 300 boxes and tap tap tap tap for 10 minutes, to get alllllllllll the ckecks onto one bill.
Today there was a straggling check of 3K that was not merged. How did it happen? I looked at "Split" and there was nothing. But that was not the case. I went home and the other server found the missing / forgotten merged check that was on the back side of Split???? Who knows.
So: Merged table 95 to table 90, Merge split? Or merge to one bill (no hidden split tickets hiding behind tickets and tickets)? Choose A or B. B, merge all to one bill not splits no hiding!
We have 4 Toast terminals and 6 handhelds. And it's not enough. But that's no your fault. But merging tickets is currently NOT very good. Not for us. Merging 10 tickets is our normal. And it take WAYYYYYYYYY to long.
Tap Tap Tap Tap Tap Tap Tap Tap Tap Tap Tap Tap Tap Tap Tap, move here.
Tap Tap Tap Tap Tap Tap Tap Tap Tap Tap Tap Tap Tap Tap Tap Tap Tap Tap , move here... over and over and over until 300 lines are moved in a Split.
How about merge ticket: A) Merge to a split check? B) Merge to a single check, not hiding behind checks in s Split, not hiding anything, all on a single check? I choose B. Merge the check to a single check, no tricks, not hiding, because I need to get this check merged and I don't have time to tap tap tap tap tap tap tap tap tap tap tap tap tap tap and tap tap tap tap and tap tap tap tap tap move move move move...
This is a big deal, because we lose check to the back of the check. WE ARE WAY TOO BUSY to merge checks like this!
Please help!
Solved! Go to Solution.
Thursday
You would do it without doing anything with merging at all (assuming you are just combining all the items on all the tables to one table/check) I am working on sending you a video example, I will send it via Direct message, will be easier to follow if you have any follow up questions.
Thursday
Sorry, I'm tryhing to get my point out there. I dont' have time check my to and too's. I know the differnce I just ogn['t have that kind of time and it's ONE AM!
Thursday
Having a little trouble following, but I think you should use combine checks for this situation, from the payment terminal mode, select the top right 3 dot menus, select combine checks, tap all the checks you want to combine and select combine.
Thursday
So you're saying, tap table, merge. Choose table to merge with. Merge.
Isn't the way?
Follow up question.
Select Pay, FIRST, to merge checks? That's interesting and non-intuitive.
Have you served tables before? Or used TOAST during a peak hour at a restaurant? Curious.
Thursday - last edited Thursday
No from the payment terminal (aka all checks), open checks, top right three dot menu select, combine checks, from that screen touch all the checks you would like combined into one. (first check you select will be the one all following are combined with that check & table)