Discounting of weighed items under a lb

[JoesButcher01]

We run Toast Retail and run Toast in our restaurant (2 "locations").  On the retail side we use a scale generated embedded barcode to read price.   Toast will discount weighed fractional items over a lb correctly for % off but not $ off discounts.  Toast will not perform either discount with weights less than a lb.  Ex:  Strip Steak 1.54lbs, no problem with a 10% discount, will do $ off but only on the first lb not fractional.   Ex:  Ground Beef 0.95lb, won't discount a % off, but if its 1.01lb no problem, discounts at $ off cannot be performed. 

Inablity to do fractional $ off, and % off less is causing long lines with our cashier as the only workaround is an open item, requiring our cashiers to know every sale in the store or use a cheat sheet to remember and use a calculator to price the open item. 

We have made the request for a change though our onboarding rep, through Toast reps, and more.  The only response we get is "we are aware and working on it". 

Why can't Toast provide a timeline or at least some level of Toasts perceived urgency/priority on the fix, its maddening that we get "filtered" through reps and agents with no dev team communication. Additionally maddening, is that when posting to the board there is no Retail specific area, or label that fits posts like this. 

Anyone else familiar with this? could not find an active thread though search.  Thanks. 

[rcmck · Accepted solution]

Looks like this is fixed in 2.93 https://updates.toasttab.com/announcements/minimum-quantity-for-item-specific-discounts-can-now-be-l... you might be able to request to be upgraded rather than wait.

[nsvorp]

@Rob can you confirm that the update has been pushed to our location? I have another butcher shop coming to demo the product tomorrow and it would be really advantageous to make sure that's working to show off the capabilities. Thanks!

[JoesButcher01]

I’m out of town til Monday but our staff tells me it resolved with an Aug 1, update ! Incredible if it did , will report back after a busy Saturday today…we were open item ringing 100 trans a week under a lb so we are crossing our fingers! 

[JoesButcher01]

Our transactions today discounted! So glad to have this. Thank you

[JoesButcher01]

As I said I was out of town and upon return have discovered that we are NOT discounting for items under a lb. See the attached sale items for this week our butcher shop, all under a lb all on sale none discounting at the POS and all requiring open items.  This is not solved. 

[Rob]

So happy to hear it's working now! @nsvorp have you noticed yours working yet?